Privacy Policy
This Privacy Policy describes how Tokyo Health Concierge ("we," "our," or "us") collects, uses, and protects your personal information when you use our website and services.
1. Information We Collect
We may collect the following types of information:
- Personal information you provide (such as your name, email address, phone number, passport information, and inquiry details)
- Health-related information provided by you for the purpose of medical consultation and treatment
- Technical information automatically collected (such as IP address, browser type, device information, and usage data)
- Cookies and similar tracking technologies
2. Use of Information
Your information may be used for the following purposes:
- To provide, operate, and improve our services
- To conduct medical consultations and related services
- To respond to your inquiries and requests
- To send notifications related to our services
- To analyze service usage and improve user experience
- To comply with applicable laws and regulations
3. Sharing of Information
We do not sell your personal information.
Your information may be shared only in the following circumstances:
- When necessary to provide our services (such as with affiliated clinics, healthcare professionals, service providers, or payment processors)
- When required by law, regulation, or public authorities
- When you have given your explicit consent
4. Data Security
We take appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, misuse, or alteration.
5. Cookies
We use cookies and similar technologies to improve website functionality and analyze usage.
You can disable cookies through your browser settings; however, some features of the website may not function properly.
6. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable laws and regulations.
7. User Rights
Depending on your location and applicable laws, you may have the right to:
- Access, correct, or delete your personal data
- Withdraw consent for data processing
- Request restrictions on the processing of your personal information
To exercise these rights, please contact us using the information provided below.
8. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those external websites.
9. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.
10. Contact Information
If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please contact us at:
Agreement for Use of Tokyo Health Concierge Services
This page outlines the terms, conditions, and important matters that patients are expected to review and understand prior to using Tokyo Health Concierge services, including online medical consultations and house calls.
Use of the service constitutes acknowledgment and acceptance of the contents described below.
1. Type of Medical Services
Tokyo Health Concierge services include online medical consultations (via video call, voice call, etc.) and, when deemed necessary by a physician, house calls in which a physician visits the patient's place of stay, such as a hotel.
Patients should note that online medical consultations have inherent limitations compared to in-person examinations. Based on the physician's medical judgment, patients may be advised to seek an in-person consultation or visit another medical institution.
2. Emergency Care and Limitations of Service
This service is not intended to provide care for life-threatening emergency conditions, including but not limited to cardiac arrest, severe trauma, or serious loss of consciousness.
If the physician determines that appropriate medical care cannot be provided through this service, the patient may be advised to seek emergency transportation or consult another medical facility.
3. Interpretation and Multilingual Support
To facilitate communication with international patients, this service may utilize interpreters or translation tools, including AI-based translation systems.
While reasonable efforts are made to ensure accuracy, patients should understand that complete or perfect communication may not always be guaranteed due to linguistic or cultural differences.
4. Handling of Personal and Medical Information
Personal and medical information necessary for the provision of medical services—such as name, contact details, medical condition, passport information, and accommodation details—may be collected and used.
Such information will be used solely for purposes including medical care, interpretation, medication coordination, payment processing, and compliance with applicable laws and regulations, and will be managed under appropriate security and safety measures.
5. Fees, Private Medical Services, and Cancellation Policy (Important)
Tokyo Health Concierge services are provided exclusively as private (self-paid) medical services, and Japanese public health insurance does not apply.
Patients should also be aware that overseas travel insurance may not cover services provided.
Use of the service may result in the following charges:
- Medical consultation fees
- House call fees
- Medication costs
- Transportation and travel expenses
- Other costs incidental to medical care
Once medical services have commenced, cancellation is generally not permitted. If medical care has been provided based on the physician's judgment, refunds may not be available.
6. Disclaimer and Final Medical Judgment
All decisions regarding diagnosis, treatment plans, and prescription eligibility are made solely at the discretion of the attending physician based on professional medical judgment.
Tokyo Health Concierge shall not be held responsible for any disadvantages, losses, or adverse outcomes resulting from the patient's own actions, including interruption of treatment, failure to follow medical instructions, or inaccuracies or omissions in information provided by the patient.
